Terms of Service

LoopIn provides tools for restaurants and similar businesses to run SMS-based loyalty, review requests, campaigns, and related features. We may update, add, or discontinue features with reasonable notice where practicable. We do not guarantee uninterrupted or error-free operation.

Access to the Services is offered on a subscription basis according to the plan you select (for example, Starter, Growth, or Enterprise). Plan details—including included features, number of locations, message volumes, and fair-use expectations—are described on our website or in your order form at the time of purchase.

We may introduce new plans or change pricing with advance notice. If we increase the price of your current plan, we will provide reasonable notice before the change takes effect on your next renewal, unless a different arrangement is agreed in writing.

Fees are billed in advance for each billing period (typically monthly or annual, as selected) unless otherwise stated. You authorize us and our payment processor (for example, Stripe) to charge your payment method on file for all applicable fees, taxes, and charges.

You are responsible for providing accurate billing information and keeping your payment method current. If a payment fails, we may suspend access to the Services until payment succeeds. All fees are non-refundable except where required by law or explicitly stated in our cancellation policy below.

Taxes, if any, are your responsibility unless we state otherwise. We may invoice you electronically.

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You may cancel through your account settings or by contacting support as described on our website.

After cancellation, you will retain access through the end of your current paid period unless we terminate earlier for breach. We do not provide refunds for partial billing periods or unused time, except where required by law or at our sole discretion in specific promotions stated at signup.

Upon termination or expiration, your access to the Services may end and we may delete or retain your data according to our Privacy Policy and applicable law. Export any data you need before your account closes.

You agree not to misuse the Services. Without limitation, you must not:

• Send unsolicited or illegal messages, or messages that violate carrier rules, consent requirements, or anti-spam laws.
• Harass, threaten, or deceive recipients, or impersonate others.
• Upload or transmit malware, attempt to gain unauthorized access to our systems or third parties, or probe or test vulnerabilities without authorization.
• Use the Services to build a competing product, scrape or excessively automate access in a way that impairs performance, or resell the Services without our written consent.
• Use the Services in violation of any applicable law or regulation.

We may investigate suspected violations and suspend or terminate accounts that we reasonably believe breach these Terms or harm other customers, users, or the Services.

You retain ownership of content and data you submit (“Customer Data”). You grant LoopIn a worldwide, non-exclusive license to host, process, transmit, and display Customer Data only as needed to provide and improve the Services, comply with law, and enforce these Terms.

You represent that you have all rights and consents necessary to submit Customer Data and to message recipients through LoopIn.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOOPIN DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOOPIN AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

We may modify these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date. If a change is material, we will provide additional notice as appropriate. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

For questions about these Terms, contact legal@loopin.com.